Frequently Asked Questions
Q. When are the new editions available?
A. Each of our handbooks are updated annually. Please feel free to contact us if you would like to be notified when the new edition is available.
Q. Are all books also available on-line?
All books are available in both an online format or in print. Both provide you with a wealth of useful, accurate information in a user friendly format so you can locate the information you need quickly and easily. Our new eBook is a comprehensive online resource created to save you time and take advantage of the convenience of the Internet. The clear and consistent design allows for easy navigation and includes a powerful search engine in which you can search by category, sub-category or keyword. Your subscription will provide you with unlimited annual access to existing information as well as any revisions that occur throughout the year.
Q. How do you maintain accuracy?
A. Our team of experienced editors personally verify the names and contact information published in our handbooks by speaking directly to court, government and county officials. Because we are dedicated to and specialize in information useful for attorney offices, we have evolved reigorous information-gathering and quality-assurance procedures over many years. We verify information on a daily basis. We consistently communicate directly with government organizations, the court systems, bar associations, licensing bodies and other agencies. When each volume is published, you are assured that the information is the most current and accurate available.
Our editorial team includes editors and researchers with a variety of backgrounds, including education and experience in legal research, law office management, library science, and technical writing/editing. We are committed to meeting the information needs of the legal profession, and we are confident that you will be pleased with our Handbooks.
Q. Do you update your Handbooks throughout the year?
A. Yes! eBook editions are updated throughout the year as changes occur. With the 2011 edition, hardcopy subscribers will have the option of receiving monthly updates. These updates, delivered directly to your inbox, will contain information on judge appointments and resignations, along with any new contact information. In several states fee change updates will also be available. Cost for this annual subscription is $19.95. In addition, for all subscribers, we do list any corrections and limited updates on this web site. Select your state from above to see what updates are available or contact us for further information.
Q. What guarantee of satisfaction do you provide?
A. When you order our Handbook it is yours to use for 30 days, at no obligation. This is stated on your invoice. If, for any reason, you are not satisfied, simply return the book within 30 days using our postage paid return label and we will cancel your invoice. No questions asked.
Q. My contact information has changed. How can I make sure that I still get updates?
A. Please feel free to contact us by email or phone with any changes to your contact information.
Q. How can I suggest changes that I would like to see made in your handbooks?
A. Contact us! Customer feedback plays a major role in our editorial decisions - It helps us determine the type of information we offer and how we organize and present that information. If you have a suggestion on how we can improve our Handbooks, web site, customer service or ordering process, please let us know. Thanks!
Q. I would like to advertise my services to attorneys. Are there advertising opportunities available in your handbooks?
A. Yes! Please contact us to discuss advertising opportunities.
